Grievance Policy – Astrologer Ayush Rudhra Ji

Last Updated: 30 November 2025

At Astrologer Ayush Rudhra Ji, we are committed to providing high-quality astrology services that meet your expectations. However, we understand that there may be situations where our services or communication may not align with your expectations. This Grievance Policy ensures a fair and transparent complaint-handling process to resolve concerns promptly and respectfully.

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1. Purpose of the Grievance Policy

This policy provides a structured and transparent process for handling grievances related to our services. It ensures that every concern is treated seriously and resolved professionally, fairly, and within a reasonable timeframe.

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2. Types of Grievances Covered

Clients may raise grievances related to:

• Dissatisfaction with astrology consultations or readings
• Issues during booking, scheduling or service delivery
• Payment disputes, billing issues, or transaction errors
• Communication delays or miscommunication
• Unprofessional behavior or service experience concerns
• Any service-related misunderstanding or unresolved concern

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3. Grievance Redressal Process

Step 1: Submit Grievance

You may submit a grievance through any of the following modes:

• Email: info@astroayushrudhra.com
• Phone: +91-8960093488
• Website Grievance Page: Submit Here

Please include clear details and supporting evidence (screenshots, invoice, booking ID, or message history).

Step 2: Acknowledgement

Your grievance will be acknowledged within 2 business days with a reference number and the assigned support representative.

Step 3: Investigation

Our team will review the grievance, verify details, and may contact you for clarification. The investigation will be completed within 7 business days.

Step 4: Resolution

After reviewing the matter, an appropriate resolution will be offered. This may include clarification, service correction, replacement session, or in eligible cases, refunds as per our Refund Policy.

Step 5: Final Response

A final documented response will be shared with you within 10 business days. If accepted, the grievance will be closed.

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4. Escalation of Complaints

If you are unsatisfied with the initial resolution, you may request an escalation for a higher review by a senior representative or mediation support.

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5. Confidentiality

All grievances and associated information are handled confidentially. Details are shared only with authorized personnel involved in the review and resolution process.

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6. Commitment to Service Improvement

Feedback and grievances help us improve. Valid grievances are reviewed for system improvements, staff training, and service refinement to prevent future issues.

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7. Contact Details

For grievances, support or escalation, you may contact:

📧 Email: info@astroayushrudhra.com
📞 Support Number: +91-8960093488
🌐 Website: www.astroayushrudhra.com/contact.php

We are committed to addressing your concerns respectfully, responsibly and efficiently.