Grievance Policy – Astrologer Ayush Rudhra Ji

Last Updated: 30 November 2025

At Astrologer Ayush Rudhra Ji, we are committed to providing high-quality astrology services that meet your expectations. However, we understand that there may be situations where our services or communication may not align with your expectations. This Grievance Policy ensures a fair and transparent complaint-handling process to resolve concerns promptly and respectfully.

1. Purpose of the Grievance Policy

This policy provides a structured and transparent process for handling grievances related to our services. It ensures that every concern is treated seriously and resolved professionally, fairly, and within a reasonable timeframe.

2. Types of Grievances Covered

Clients may raise grievances related to:

• Dissatisfaction with astrology consultations or readings
• Issues during booking, scheduling or service delivery
• Payment disputes, billing issues, or transaction errors
• Communication delays or miscommunication
• Unprofessional behavior or service experience concerns
• Any service-related misunderstanding or unresolved concern

3. Grievance Redressal Process

Step 1: Submit Grievance

You may submit a grievance through any of the following modes:

• Email: info@astroayushrudhra.com
• Phone: +91-8960093488
• Website Grievance Page: Submit Here

Please include clear details and supporting evidence (screenshots, invoice, booking ID, or message history).

Step 2: Acknowledgement

Your grievance will be acknowledged within 2 business days with a reference number and the assigned support representative.

Step 3: Investigation

Our team will review the grievance, verify details, and may contact you for clarification. The investigation will be completed within 7 business days.

Step 4: Resolution

After reviewing the matter, an appropriate resolution will be offered. This may include clarification, service correction, replacement session, or in eligible cases, refunds as per our Refund Policy.

Step 5: Final Response

A final documented response will be shared with you within 10 business days. If accepted, the grievance will be closed.

4. GDPR Rights (EU/EEA Users)

EU-based clients have the right to:

• Request access to their stored information
• Request correction of inaccurate data
• Request deletion (where legally permitted)
• Request restriction of processing
• Withdraw previously given consent

To exercise GDPR rights, please email your request to the grievance officer at: info@astroayushrudhra.com

5. Jurisdictional Restrictions

“Users from jurisdictions where astrology or similar services are restricted are advised not to purchase our services, as we do not offer services in those regions.”

If a user from a restricted country still books a service, the order may be cancelled. In such cases, refunds will only be considered if the service has not yet been delivered.

6. Escalation of Complaints

If you are unsatisfied with the initial resolution, you may request an escalation for a higher review by a senior representative or mediation support.

7. Confidentiality

All grievances and associated information are handled confidentially. Details are shared only with authorized personnel involved in the review and resolution process.

8. Commitment to Service Improvement

Feedback and grievances help us improve. Valid grievances are reviewed for system improvements, staff training, and service refinement to prevent future issues.

9. Contact Details

For grievances, support or escalation, you may contact:

📧 Email: info@astroayushrudhra.com
📞 Support Number: +91-8960093488
🌐 Website: www.astroayushrudhra.com/contact.php

We are committed to addressing your concerns respectfully, responsibly and efficiently.